Quality Improvement Coach

‚ÄčAbout the Role

This is an exciting new role, focused on helping our people improve the quality of their services by applying quality improvement tools and techniques.

As part of the Assurance & Quality team, you will use QI techniques to identify quality issues, improvement aims and solutions in order to improve services for all St John people as well as our patients, communities and customers.

This is a national role supporting the culture of continuous improvement and delivery of high quality first aid, ambulance and community services, many of which are regulated activities.

Please see the job description for more detail (this can be viewed on our website or once you click “apply”).

About You

You will be skilled at building relationships to support and challenge others. You will be comfortable and effective in working with people from different functions. You will also be a coach and have strong influencing skills.

You will have experience of making a significant impact in improving quality through the application of QI techniques in a complex and multi-disciplinary organisation.

You will be required to travel nationally on a frequent basis and the flexibility to work irregular hours if required.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Much of our front-line delivery is provided by our dedicated and highly-trained volunteers.

Every year, hundreds of thousands of people, many of them under 18, learn how to save a life through our training, education and youth programmes.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid, training and campaigning.

You will receive; Competitive salary and pension scheme, cycle to work scheme, health and wellbeing portal, shopping and gym discounts and access to our confidential assistance programme.

Interview Date: 12/06/2019

Application Review Date: 21/05/2019

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please click here



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Job Information

Job Role
Assurance & Quality


Salary Description
£32,500 - £36,433

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